Look through our pfHD Frequently Asked Questions or submit a service ticket. It is our goal to respond immediately, during business hours.
If your player isn’t being recognized by your screen, try the other available HDMI ports. Newer screens sometimes configure the 1st and/or 2nd HDMI ports for much higher resolution devices.
On the rare occasion that your player freezes, disconnect the power cable (Mini-USB), count 5 seconds and reconnect.
Contact your Planet Fitness Account Manager or call 603-436-8210 to set up a new content order.
Update (add or replace) content with up to 6 pre-approved, final assets or clips. This includes organization and scheduling.
Submit a service ticket and our support team will contact you during normal business hours.